Privacy Policy

Last updated: January 2024

Wood Gas Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data: Name, email address, phone number, postal address
Service Information: Details about your heating system, property type, service requirements
Usage Data: Information about how you use our website

How We Use Your Information

We use the information we collect to:

Provide heating and gas services
Respond to your inquiries and provide customer support
Send you service updates and maintenance reminders
Comply with legal obligations (Gas Safe regulations)
Improve our website and services

Legal Basis for Processing

Under UK GDPR, our legal basis for processing your personal data includes:

Contract: To fulfill our service obligations
Legitimate Interest: To operate our business and improve services
Legal Obligation: To comply with Gas Safe and other regulations
Consent: For marketing communications (where applicable)

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

Gas Safe Register (for regulatory compliance)
Service providers who assist in our operations
Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (in certain circumstances)
Restrict processing
Data portability
Object to processing

Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: Jim@woodgas.co.uk
Phone: 02393 954300
Address: 9a Empson Walk, Lee-on-the-Solent, Hampshire PO13 8JS